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    FAQ

    • Is it safe to buy jewelry from your website?

      Yes. Your information is held in the strictest confidence and is fully protected. Our shopping cart is protected with the latest SSL encryption technology. We also provide you with full reports on all of the diamond rings and other jewelry we sell so you will know exactly what you are purchasing from our website. Our goal is to make our customers as knowledgeable about the purchase as we are to provide the highest level of comfort of on-line shopping.

    • How soon will I receive jewelry after purchase?

      Usually all order ship within 3 to 5 business days depending on the nature of the jewelry. In rare cases that it may take longer we will notify the customer right away. Custom rings and settings may require up to 2 weeks for completion.

    • What is your Guarantee on your jewelry?

      If you have purchased your diamond ring or other kind of jewelry from us, we give you a Lifetime Guarantee on the quality and workmanship of your item. However this warranty does NOT cover any damages as a result of typical wear and tear.

    • What is your refund policy?

      We offer a 30-day money back guarantee. We must be contacted within 30 days of your receiving your jewelry in order to obtain a return authorization.

    • How do you ship?

      We ship with Fedex express services which means that for domestic customers this is overnight delivery shipment with full insurance coverage. Please note we only ship to the bank verified billing address.

    • Do you charge for shipping?

      Shipping is free to all customers! Your jewelry will be shipped with Fedex Express services and we do have all shipments insured for the full purchased value. International Customers are responsible for paying all of their Country's Customs and taxes.

    • Do you Charge Sales Tax?

      We only charge sales tax to residents of New York State Sales.

    • What payment methods do you accept?

      For US customers we accept Visa, Mastercard, Discover, and Bank Wire Transfer. For International customers we accept Visa, Mastercard, Discover, Bank Wire Transfer. Our shopping and Checkout Cart is protected with the latest secure SSL encryption technology. Your checkout is secure, fast, and easy. On the moment of your purchase you will receive immediate e-mail confirmation of your order.

    • Do you provide appraisals?

      We do provide you with a full appraisal of your jewelry. The appraisal report comes with your diamond lab certification. Also along with you jewelry we do send you information on where you would be able to have your jewelry insured if you choose to do so.

    • Can I upgrade my diamond in the future?

      Yes. Just use your original purchase price towards the upgrade and pay the difference between your upgrade and your old diamond.

    • Is your jewelry accompanied by Diamond Certification?

      All the diamonds and jewelry we sell come with full diamond Lab certificates/appraisal by UGL New York.

    • Why are your diamonds priced so well?

      The reason our diamonds are sold at such great prices is because we are direct manufacturers and importers of all our diamonds and jewelry. While may other websites use other companies to provide them with diamonds we hold our own stock of diamonds and sell to you in a true wholesale to the public format.

    • What are Clarity Enhanced Diamonds?

      Clarity-enhanced diamonds are 100% natural Earth Mined diamonds. Clarity Enhanced Diamonds are diamonds that had visible imperfections or blemishes; however through the process of Clarity Enhancement the imperfections in the diamonds were removed and greater quality and higher-priced diamonds have been created. The most commonly used methods of Enhancing the clarity of a diamond is laser drilling, which uses a laser beam to remove Carbon inclusions. Another way of a diamond Enhancing is with so called feather filling. Feather Filling involves High Pressure and Temperature to inject diamond substance into the diamond's feathers or fractures, which makes the natural imperfections created in the earth invisible. The amount of this material is so small that it does not change the diamond's weight at all.

    • What does F-G Color, VS2-SI1 Clarity Enhanced mean?

      We guarantee that your diamond will be F-G in color and VS2-SI1 Clarity Enhanced . This means that you may have a highest combination of F color and VS2 Clarity Enhanced or in very rare cases the lowest combination of G color and SI1 Clarity Enhanced . In most instances the diamonds are graded as F color and SI1 Clarity Enhanced or G color and VS2 Clarity Enhanced. However you will NEVER purchase a diamond from us that is of lower then G color and SI1 Clarity Enhanced unless it is stated in the description of the item for sale.