30 Return Policy
We Offer a 30 Day Full Money Guarantee!
If you are not happy with your purchase from us for any reason, you can return your purchased jewelry within 30 days of the delivery date. Please note: that we only accept returns that were not special ordered items. We also will not accept returns for Items that have been altered, re sized, or in any way tempered with by jewelers other then our in house staff.
How to obtain a return authorization:
Call us at 1-800-240-3253 or Email us at firstname.lastname@example.org, we will then provide you with a return authorization and return label. Without a return authorization we will not be able to process a refund.
Please be sure to securely package your return to avoid any type of damage of loose.
Once your return is received at our offices you will be contacted by a service representative and a full refund will be applied and a refund conformation will be sent to you by Email.
At biggestdiamond.com we are committed to providing our customers with a secure shopping environment. We use the industries highest security measures to ensure that your credit card information is protected. When an order is placed through our shopping cart. your personal information is protected by Secure Socket Layer (SSL) encryption technology, the industry standard security protocol for encoding sensitive information. The SSL technology creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, the SSL transmission is indecipherable. The Encryption is based on the mathematical scrambling and unscrambling of messages and assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information.Other security measures we take is to ensure that all purchases are made by valid parities. Our security team verifies that the card holder is the accentual owner of the credit card from which the purchase was made and that the shipping and billing address of the credit card match before we ship any jewelry.
Information Collected On Our Site
Each time a visitor comes to our web site our web server records your IP address. This helps us monitor traffic and the number of visitors we get to individual pages. The Information we collect is used for our website design and for navigational purposes.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties other than agents, service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers to process credit card payments, ship your order, or send you email on our behalf. These third parties are authorized to use your personal information only to perform the service they are providing for us.
We provide our customers with with a full 30 day money back grantee. If you need to return your purchased Jewelry you will have a full 30 days from the day of purchase to return the product.
Order Cancellation Policy:
Please be advised we charge 6% for orders which have been placed and then asked to be cancelled. We do not offer cancellations on layaway orders. Layaway orders must be paid in full and then become eligible for a full 30 day money back guarantee. Please view our return policy for full disclosure.
We stand behind all of our products with a lifetime warranty if your jewelry has any kind of manufacturing defects we will fix the problem for you. Please note that wear and tear issues with your jewelery are not covered by a life time Warranty.
We provide free fedex shipping to all our customers, your item will be shipped with fedex 2nd day shipping service with full insurance. We ship all items within 3-5 business days from the day of the purchase. Items that are custom made may require longer shipping time. Please note we do not ship to P.O Box addresses, and we only ship to the bank verified billing address. All Card Holder Information is verified prior to orders being shipped. Please be sure to provide us with verified billing information to avoid any delays in order processing.